Frequently asked questions

Frequently Asked Questions

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How do your models fit? Should I take my usual size or a size up?

At Alta Paris, our designs are specially developed and tested for women's large shoe sizes. Generally, we recommend ordering your usual size. If a specific style runs smaller or larger, this will be explicitly stated in its product description. If you are unsure between two sizes, we invite you to consult our detailed Size Guide.

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Are your shoes suitable if I have wide feet?

We understand that finding stylish and comfortable shoes in larger sizes is a challenge, especially since many women also have wider or fuller feet. That's why the fit of our shoes takes this morphology into account to offer optimal comfort for the sole and toes without compromising on elegance.

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How do returns work if I change my mind?

So that you can try on your pairs with complete peace of mind in the comfort of your own home, we have set up a quick and easy return procedure. You have 14 days after receipt to return the item in its original condition. Once your package has been received by our team, your refund will be processed immediately. To ensure smooth processing and secure tracking of your package, return shipping costs are at your expense.

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I wear a size 42, 43 or 44: will your shoes visually slim down my feet?

That's one of our manufacturing secrets! The design and lines of our collections (pump necklines, strap cutouts, toe shapes) are meticulously studied to balance proportions and harmoniously slim your foot's silhouette, whatever your shoe size.

A question, a doubt, a desire for advice?

Our team is here to help you

Whether you need help choosing the right size, want to know more about a pair of shoes, or simply want to chat, don't hesitate to write to us:

We personally respond to every message within 24 business hours.

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